Typical processing includes orders processed & shipped within 7-10 business days. Additional processing time may be required during high volume periods.
Once orders have been submitted, we cannot guarantee changes. However, if a change is required, please contact me at kandleologybykelly@gmail.com as soon as possible with as many details as possible and we'll make an effort to accommodate your change.
REGULAR SHIPPING
FREE Shipping on orders over $75.00 and within the continental United States.
Transit time may vary once picked up and scanned in by the appointed carrier.
Tracking email will be sent when the label is created. Updated tracking information will be available within 48-72 hours.
At this time, we cannot replace missing or stolen packages.
EXPEDITED SHIPPING
Expedited shipping is available for domestic orders. Pricing is dependent on destination & weight of package.
For more info or assistance with your order, email me at kandleologybykelly@gmail.com
INTERNATIONAL SHIPPING
Currently we do not offer international shipping.
RETURN & EXCHANGE POLICY
If you are not satisfied with your product, you have 14 days after receiving your item to request a return/exchange. Start return/exchange process by contacting at kandleologybykelly@gmail.com
Upon receipt and inspection of the returned item, I will evaluate the request and notify you via email of approval or disapproval. Upon approval you be will automatically refunded on your original payment method within 10 business days. Please note, if takes time for your banking institution to process your refund.
If more than 15 business days have passed from the date of refund, please contact me at kandleologybykelly@gmail.com.
Damages and Issues
Upon receipt, please inspect your order and contact me immediately if the item is damaged or if you receive the wrong item. Contacting us immediately will allow for a quick solution to the problem.
If your order arrived damaged, please send us an email within 48 hours of the item(s) along with photos and a description of the items. Report damaged items within 48 hours and before using your product for the first time.
For all returns, refunds, or exchanges require the receipt or some form of proof of purchase.
Exceptions
Unfortunately, we cannot accept returns on sale items.
Candles, wax melts, and other related products can soften or melt when subjected to warm temperature during shipping. Kandleology By Kelly cannot be held liable for products that have been left in hot temperatures for long periods of time.
It is strongly recommended to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package.
If packages are left outside in hot temperatures, we cannot be held liable for such damage.
If you have any questions or concerns, please contact us at: kandleologybykelly@gmail.com
